Amtrak Enlists iPhone as a Service Tool

New York Times writer Brian X. Chen reports that Amtrak is replacing its old manual ticketing system with iPhone, noting that the company is among the “growing number of businesses” to use iOS devices to improve operations. Chen reports that the system will allow conductors to keep track of passengers in real time and also provide updates to railway staff, such as if a disabled person is getting on at a particular stop or if equipment fails. Amtrak’s Matt Hardison says, “We’ve made a number of important improvements for both our customers and Amtrak, all in one fell swoop.”