IT’s Little Secret: Too Little End-User Experience Data Use By @GKaiser | @DevOpsSummit #DevOps

Many of us are grappling with the modern demands of digital business: developing new mobile apps, evaluating security in the face of IoT, moving to hybrid clouds, testing approaches to defining networks through software. It’s all part of the hard trend toward service-oriented IT, with a primary goal of delivering a premium end user experience (EUE) to all your users – internal, partners, and customers – with the speed, quality and agility the business demands. How do you meet these elevated expectations? As modern data centers evolve rapidly to meet these agility demands, network and application architectures are becoming increasingly complex, complicating efforts to understand service quality from infrastructure and application monitoring alone. Virtualization can obscure critical performance visibility at the same time complex service dependencies challenge even the best performance analysts and the most effective war rooms. While this may read like a recipe for disaster, within are secrets to success.

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