Danny Meyer is best known as the mastermind behind Shake Shack, the restaurant chain that handily beats In n Out for the best fast food burger in America. (Bold words, yes, and I stand by them.) But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways.
Servers won’t be using the watch to put your orders through, and maybe you’ll never even see restaurant staff using it—the watch is more of a behind-the-scenes device, despite being very visibly strapped to employees’ wrists. According to Eater, Union Square Cafe’s managers and sommeliers will use the watch, which is integrated with the restaurant’s ResyOS back-of-house iPad-based platform, to perform a variety of tasks:
To read this article in full or to leave a comment, please click here
