The new “butterfly” keyboard featured on the MacBook and MacBook Pro has been contentious to say the least. Users don’t like the key action and travel or the noise it makes. Perhaps more importantly, the keyboard appears to have some technical problems. You don’t have to look very far online to find users complaining about stuck keys, repeating keys, or keys that have stopped working.
Apple is now acknowledging that at least some small percentage of users are having legit technical issues, and has launched a “Keyboard Service Program” to take care of affected customers.
If you have a MacBook or MacBook Pro with the butterfly keyboard that has been exhibiting the following problems, you can take it in to Apple or an Authorized Service Provider to have it repaired free of charge:
