Web Service Monitoring 101: Bad Deployments | @DevOpsSummit [#DevOps]

Have you ever deployed a change to production and thought “All went well – Systems are operating as expected!” but then you had to deal with users complaining that they keep running into errors? We recently moved some of our systems between two of our data centers – even moving some components to the public cloud. Everything was prepared well, system monitoring was set up and everyone gave the thumbs up to execute the move. Immediately following, our Operations dashboards continued to show green. Soon thereafter I received a complaint from a colleague who reported that he couldn’t use one of the migrated services (our free dynaTrace AJAX Edition) anymore as the authentication web service seemed to fail. The questions we asked ourselves were:

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