IT Operations and Digital Disruption | @DevOps Summit #APM #DevOps

One of the consequences of digital disruption is that IT is propelled much closer to users, who expect applications and services to be available and to perform well anytime, anywhere, on any device. Communicating with the business now more than ever requires communicating with these users, and effective communication requires a clear understanding of their experience with the application services you deliver. But how well do you understand end-user experience? To answer that question, let’s first define end-user experience as the transaction response time a user receives from an application service; click to glass seems to be the term in vogue. Alternatively, you can look at the question from a different perspective: How is the quality of your application services measured? Are you driven primarily by infrastructure and application performance metrics, or by end-user experience?

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