If there’s one thing both Apple fans and detractors can agree on, it’s that the MacBook keyboard sucks. Ever since Apple introduced the “butterfly” mechanism with the redesigned MacBook in 2015, Apple notebook users have had a love-hate relationship with their Macs. As in, they love everything about the MacBook but hate hate hate the keyboard.
In response to mounting criticism about the noise, travel, and dust ingress of the butterfly keyboard—named for the shape of the hinges beneath the keys—Apple has taken several steps. First they quietly launched a Keyboard Service Program for MacBook and MacBook Pro that offers a free repair for devices made between 2015 and 2017 that have letters or characters that repeat, do not appear, or generally don’t respond in a consistent manner. There’s no guarantee Apple is going to fix your machine, mind you, but anyone who bought a MacBook or MacBook Pro during those years can try their luck at an Apple Store.
